2013 Banking Customer centricity Customer retention 
The Petrova Experience
DECEMBER 20, 2022
T-Mobile excelled in customer experience in 2022 because of strategic marketing and customer experience decisions the mobile provider made starting with Un-carrier Campaign it launched in 2013. The campaign, which T-Mobile describes as 100% customer commitment , aimed to disrupt the mobile provider landscape.
PeopleMetrics
APRIL 28, 2015
This was the terrifyingly binary challenge Joe Sullivan , CEO of Market Insights delivered to a group of banking execs last Friday at the N.J. Joe shared some statistics that would make less-intrepid bank executives contemplate a career change. In 2014, the most likely reason a customer is in the branch is to resolve an issue.
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ijgolding
MAY 21, 2018
It will not be long before they launch their own Bank. I actually wrote an article about Littlewoods in 2013 – entitled ‘re-invention and innovation’ , it serves as the perfect case study of effective business transformation. My book, ‘Customer What? – I have always said that if Amazon sold houses, we would buy them from them….
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. 20 Ways to Empathize With Stressed Out Customers.
Netomi
FEBRUARY 28, 2022
Speaking of simple and secure access for all, in December of 2021, Cynthia and her team announced a yearlong pilot project – a partnership with Colombia’s largest bank, Bancolombia, to provide an initial cohort of customers with a seamless on- and off-ramp to trade bitcoin and other currencies through the Gemini exchange. “We
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