LiveChat

JUNE 25, 2018

In this post, we’ll look at 3 SaaS tools that can help businesses connect better with their customers in this era of endless options. A report from Forrester has found that the use of FAQ pages is on the rise, going up from 67% in 2012 to 76% in 2014. Review : Review your current self-service tools and strategies.

SaaS 28

SaaS Self service Customer Support Customer Experience 28

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. This will improve campaign performance overall including agents’ service levels. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries).

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

FEBRUARY 16, 2022

According to 71% of consumers, customer service at large organizations has stayed the same or gotten worse in the past few years. 38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. How are B2B companies driving customer experience? If not, check out this blog.

Customer Experience 10

Customer Experience B2B Advertising B2C 10