Announcing the Release of the 2018 CXMB Series Consumer Edition
COPC
SEPTEMBER 25, 2018
The 78-page report, titled Consumer Insights: CX — Understanding Consumer Experiences and Opinions , is based on extensive surveying of more than 30,000 consumers and covers a broad range of customer experience-related topics. Topics include resolution rates, satisfaction and opinions on artificial intelligence (AI)-powered solutions.
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