Beyond Philosophy

DECEMBER 19, 2016

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. Sales soared in 2012.

Sales 353

Sales Banking Customer emotions Education 353

Beyond Philosophy

MAY 11, 2016

As Customer Experience consultants, we can tell you that this kind of press, particularly when you see the tax breaks these massive corporations already get, is not beneficial for your brand. In 2012, a Reuters Investigation revealed that despite sales since 1998 of more than £ 3 Billion (approx. million) in U.K

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

Beyond Philosophy

NOVEMBER 10, 2014

The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. The Value of Customer Experience, Quantified. 26 August 2014.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411