Quality Contact Solutions

MARCH 8, 2021

With more employees working remotely, we spruced up and added a few more helpful nuggets to this post to share with our readers. Since 2011 Q uality C ontact S olutions has delivered training in a virtual environment. The post 10 Best Practices for Delivering Virtual Training appeared first on.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

Noble Systems

MAY 11, 2021

Many think that speech recognition began with the advent of Siri from Apple in 2011. This helps management train and coach to ultimately mitigate compliance risk. By spotting trends, speech analytics and ASR can identify best practices that can be shared with all agents. Background on Speech Recognition.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

Balto

FEBRUARY 6, 2023

It’s crucial to have direct experience of things like call flows, processes, and winning behavior. For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. Suddenly, their work has greater meaning and impact.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Balto

OCTOBER 31, 2022

“Coach your agents on how to improve at their jobs, and provide specific feedback where possible. Proper coaching will help those that may be struggling, and will advance those that are already doing a good job. Do you need to introduce more 1-on-1 coaching? 2021 Contact Center Agent Survey Report - Balto Ai.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Jeanne Bliss guides the achievement of business growth through leadership bravery and elevated business practices.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98