2010 Gamification Personalization Technology 
Noble Systems
JUNE 18, 2019
Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Attracting these technology proficient workers requires attention now. Appreciate simplicity, personalized experiences. Need technology to keep pace.
Noble Systems
OCTOBER 11, 2018
What this group tends to look for in a job includes respect and recognition, stability and, although the least technology savvy, they are driven to do what needs to be done. They are optimists, great multi-taskers and value personal growth. The newest generation in the workforce is Gen Z , those born between 1997 and 2010.
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NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Gamification is one key way to do so. Millennials pioneered the internet, texting, and emailing.
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Gamification is one key way to do so. Millennials pioneered the internet, texting, and emailing.
Fonolo
DECEMBER 12, 2018
2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. In this instance, AI will not replace sales people but support them in their daily activities: The technology could ask questions like, “Is today a good day to call company x?”
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