Call Design

SEPTEMBER 21, 2021

Ensuring agents are trained to the highest standard and represent the company’s personality, values, and characteristics in all communication remains paramount to a successful customer service model and company success but also by investing in upskilling your staff, they feel motivated and engaged. Data Analytics. Average speed to answer.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Noble Systems

JUNE 18, 2019

Loosely defined as those born between 1994 and 2010, Gen Zers have unique characteristics that companies will need to learn about and accommodate. Appreciate simplicity, personalized experiences. A gamification platform that can be accessed from a mobile device keeps Gen Zers connected to the company at all times.

Gamification 72

Gamification Feedback Coaching Enterprise 72

Noble Systems

OCTOBER 11, 2018

They are optimists, great multi-taskers and value personal growth. The next group, Millennials, born between 1981 and 1996, value achievement, extreme fun, personal attention and high morals. The newest generation in the workforce is Gen Z , those born between 1997 and 2010. What is Gamification? Getting Your Game On.

Gamification 74

Gamification Employee engagement Call Center Morale 74

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gamification is one key way to do so.

Contact Center 55

Contact Center Gamification Management Technology 55

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gamification is one key way to do so.

Contact Center 54

Contact Center Gamification Management Technology 54

Fonolo

DECEMBER 12, 2018

2018 officially kicked-off the race to own CX: 89% per cent of companies now compete on the basis of customer experience compared to 36% in 2010. or provide personality insights that help improve communication with prospects. What’s Inside: Gamification in the Contact Center. Customer experience matters, a lot.

Gamification 116

Gamification Airlines Contact Center B2B 116

Comm100

NOVEMBER 23, 2020

Freshdesk is a cloud-based support software that was founded in Chennai, India, in 2010. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. 4.5 / 5 (Capterra). 4.5 / 5 (Software Advice).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52