TechSee

JUNE 16, 2022

He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. He is an author and a frequent international speaker on all things contact centers, including customer service, CX, operational transformation, CRM, sales, and team building.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

JustCall

AUGUST 22, 2022

Also, border patrol and government tasks that direct boundary relations and security with Mexico are conspicuous in the town. The National Civic League granted El Paso the “All-American City Award” in 2010 for recognizing region code 915 for its residents who “cooperate to handle local area wide difficulties.”

voip 52

voip Government Accountability CRM 52

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98