TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. His articles have been featured in hundreds of publications, and he is the creator of The Customer Focus , a customer service training program that helps clients develop a customer service culture and loyalty mindset. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Netomi

JANUARY 5, 2022

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98