NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences.

Contact Center 54

Contact Center Gamification Management Call Center 54

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Top Pick: Knowledge management and missed opportunity.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NICE inContact

NOVEMBER 26, 2018

I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Considerations for Managing Outsourced Contact centers. Here are a few management considerations that need careful attention in any option.

outsourcing 48

outsourcing Contact Center Cloud contact Contact center software 48

EPIC Connections

MARCH 27, 2018

In 2010, we marked another milestone with the move to our current office space. EPIC’s objective is to assist our clients in the design, deployment, optimization, and management of these innovations, while continuously improving both the agent and customer experience. I would say to him, “let’s go solve some problems, Buddy!”

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80