Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Top Pick: Knowledge management and missed opportunity.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NICE inContact

NOVEMBER 26, 2018

I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Missed opportunities from customer insights : customer insights from the contact center can be a goldmine to improve your products and services, identify root causes of dissatisfaction, or even spot new business opportunities.

outsourcing 48

outsourcing Contact Center Cloud contact Contact center software 48

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80