EPIC Connections

MARCH 27, 2018

Fifteen years later, our company is a notable industry mainstay whose team of veteran consultants continuously turn that hum into a harmonious soundscape that delivers superior customer experiences. In 2010, we marked another milestone with the move to our current office space. I would say to him, “let’s go solve some problems, Buddy!”

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

Fonolo

JANUARY 14, 2020

When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Top Pick: Knowledge management and missed opportunity.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98