Talkdesk

MAY 6, 2020

“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording. One platform.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

EPIC Connections

MARCH 27, 2018

In 2010, we marked another milestone with the move to our current office space. EPIC’s objective is to assist our clients in the design, deployment, optimization, and management of these innovations, while continuously improving both the agent and customer experience. I would say to him, “let’s go solve some problems, Buddy!”

Consulting 37

Consulting Consulting Contact Center Cloud contact 37