CCNG

OCTOBER 19, 2022

Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. Temkin, 2017) 48% of consumers expect specialized treatment for being good customers.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Gather their feedback and impressions of the solution, as they will be the ones using it on a daily basis. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

Lumoa

JUNE 28, 2018

It’s not about selling or upselling but delivering exceptional value.” All of the value in actually improving a given customer’s experience, or even understanding in aggregate, what customers think of our experience is from the written feedback.” For HubSpot, it’s crucial to act on customer feedback as soon as they receive it.

Customer centricity 64

Customer centricity Feedback Surveys Finance 64

Amity

MAY 9, 2016

Founded in 2010, Influitive helps over 300 customers worldwide discover, mobilize, and recognize their customer advocates. We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years.

Coaching 56

Coaching Upselling Accountability Sales 56

SmartKarrot

MAY 27, 2020

PWC in their recent report has found that the number of companies investing in omni-channels experience has jumped from 20% to 80% since 2010.?. Find what level of customer success maturity the solution offers, how many accounts per CSM it allows, and what models it follows. . Identify and Analyze System Requirements.

Upselling 10

Upselling Accountability Analytics Metrics 10

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. Customer Success: Present. Customer Success: Future.

SaaS 10

SaaS Customer centricity CRM Analytics 10