Remove 2010 Remove Abandon rate Remove Coaching Remove CRM
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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Follow on LinkedIn. Follow on LinkedIn.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM).