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What is Call Center Compliance?

NobelBiz

Call centers play a crucial role in customer service and sales operations. Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system.

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8 Tried and Tested Methods For Improving Employee Engagement

Customer Guru

Indeed, there are a few studies that highlight the impact of employee engagement on factors such as service and sales. Sales: Fabick CAT showed an improvement of 300% net industry sales due to enhanced employee engagement. This simple gesture of gratitude goes a long way in boosting the employees’ morale.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Another sales page. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Morale of the Story. Only one small problem.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Another sales page. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today. Morale of the Story. Only one small problem.