Chad Schaeffer

SEPTEMBER 12, 2014

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. For some clients email eventually surpassed phone as the primary contact method. Overnight major brands were receiving millions of support emails a year.

Airlines 48

Airlines Customer Service Banking Contact center software 48

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Telemarketing Healthcare Government 104

Fonolo

FEBRUARY 23, 2021

A Short History of Call Center Technology. Pre-1950, nobody had ever been left on hold for more than the time it took for an operator to say, ‘Hold please’ and connect them physically to the person they wished to speak to. Shortly after the first call centers started to pop up, AT&T created 1-800 ‘toll-free’ numbers (1967).

Call Center 96

Call Center Technology Interactive Voice Response Contact Center 96

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 19, 2023

Top 8 VoIP Alternatives & Options to VoIP – Choose the Best Call Center Software for Your Business JustCall Nextiva Google Voice Skype WhatsApp Spoke TextRequest ZipWhip 1. JustCall JustCall is one of the top business phone systems in the market. 5 Capterra– 4.1/5 5 TrustRadius– 8.1/10 10 GetVoIP– 4.5/5

voip 52

voip CRM Interactive Voice Response Enterprise 52