2009 Consulting Contact Center Personalization 
DMG Consulting
MAY 21, 2020
We’ve dealt with epidemics before—including the H1N1 pandemic in 2009, which gave us a scare—but never in any of our lifetimes have we confronted a pandemic of this magnitude, where the primary mechanisms for mitigating its consequences are social distancing and self-quarantine. COVID-19 is frightening for good reason.
Certified Languages International
MARCH 16, 2022
Since Akorbi ’s founding in 2003, Mirza has expanded their service offerings to include interpreting and translation services, e-learning localization, staffing, and multilingual contact centers. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.
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Certified Languages International
MARCH 16, 2022
Since Akorbi ’s founding in 2003, Mirza has expanded their service offerings to include interpreting and translation services, e-learning localization, staffing, and multilingual contact centers. After working in a variety of positions to get to know the business, she took over as CEO from Bill Graeper (CLI’s founder) in 2009.
CSM Magazine
DECEMBER 5, 2017
Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Emotional Detection. ” AR & VR. Challenges for Executives. Self Service. Gamification.
The Northridge Group
MARCH 8, 2024
Kelsey earned a degree in economics and later worked at a marketing agency before coming to NRG as a Consultant. I think there’s an overwhelming sense at my previous job that the client came first no matter what, even if that meant your personal life suffered. All of this helps me be a better person and helps in my career.
DMG Consulting
NOVEMBER 1, 2017
Thank you for your interest in DMG Consulting’s publications. Scouting Report: Robots Are in Your Contact Center’s Future. DMG initiated coverage of DA in 2009 when we issued our first report on what was an emerging IT sector at the time. It offers RPA solutions for contact centers and back offices.
JustCall
JANUARY 31, 2023
Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. Better call quality than its competitors.”
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