ClearAction

NOVEMBER 13, 2014

MO professionals’ career paths sometimes originate in Finance, IT, Sales Operations and other analytical or process-oriented roles. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%. By 2009, other marketing studies began to incorporate questions about MO.

Marketing 62

Marketing Finance Benchmark Government 62

AWS Machine Learning

JANUARY 30, 2023

Extensive benchmarking experiments on three publicly available datasets with various settings are conducted to validate its performance. From image and speech recognition to natural language processing and predictive analytics, ML models have been applied to a wide range of problems. They’re available through the SageMaker Python SDK.

Benchmark 82

Benchmark Construction Metrics Big data 82

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Analytics applications can find patterns across the Internet of Things. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Our trust in each other has continued to grow every year since.

Benchmark 49

Benchmark Government Big data Analytics 49

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Google Voice Overview Founded in 2009, Google Voice is a voice over Internet protocol (VoIP) phone service. Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Clarabridge

MARCH 2, 2017

In 2009 as social media took hold, a new category emerged: “A person like yourself”. When customers share an NPS rating or a customer satisfaction score, it’s not so you can rank, benchmark or trend. Powers North American guest satisfaction study extended stay segment. Our trust in each other has continued to grow every year since.

Benchmark 45

Benchmark Government Big data Analytics 45