Call Centres Coming Home: How Technology Can Smooth the Move
CSM Magazine
MARCH 12, 2020
Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology. The move by call centres to bring their operations back to the UK, however, has happened in conjunction with an upturn the employment market in the country as it emerged from the 2008 financial crash.
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