Using Plain Language & Personalization in the Contact Center for Better CX
NICE inContact
NOVEMBER 8, 2019
For example, when the Cleveland Clinic simplified its billing statements in 2008, it was able to recover an additional $1 million a month. When Sabre Travel introduced plain language guidelines to help customers install flight information system, annual calls to Sabre’s help desk dropped 70%, resulting in savings of more than $2.4
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