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The importance of customer culture – an interview with Chris Brown

ijgolding

FEBRUARY 5, 2018

Apart from being a lovely chap, like many people in the global Customer Experience (CX) community, he is as passionate and enthused about developing knowledge and education around CX competencies as I am. Is it really possible to measure customer culture? I have known Chris for a couple of years now.

Customer centricity 105
Customer centricity Customer advocacy Marketing Finance 105
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Talkdesk CX Tour London: Preview with Adrian Swinscoe

Talkdesk

MAY 23, 2019

What brought you to working on customer experience today? But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing. I don’t really have a career. Justin Robbins: I love it.

Customer advocacy 8
Customer advocacy Consulting Consulting Customer Experience 8
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