2008, Consulting, Customer advocacy and Customer Experience

The importance of customer culture – an interview with Chris Brown

ijgolding

FEBRUARY 5, 2018

Apart from being a lovely chap, like many people in the global Customer Experience (CX) community, he is as passionate and enthused about developing knowledge and education around CX competencies as I am. I became a marketing consultant!! Is it really possible to measure customer culture? What happened next?

Customer centricity

Customer centricity Customer advocacy Marketing Finance

Talkdesk CX Tour London: Preview with Adrian Swinscoe

Talkdesk

MAY 23, 2019

What brought you to working on customer experience today? Spent a few years doing some general consulting work. But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing.

Customer advocacy

Customer advocacy Consulting Consulting Customer Experience

Customer Contact Central

The importance of customer culture – an interview with Chris Brown

Talkdesk CX Tour London: Preview with Adrian Swinscoe

Webinars

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