Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Offer rewards for great performance.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Fonolo

NOVEMBER 17, 2020

According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. How Well Can You Measure the ROI of Your Customer Service Initiative? The Surge of Mobile Customer Care. Here are some stats to think about when considering mobile customer care.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. LinkedIn: Dennis Wakabayashi – VP CUSTOMER EXPERIENCE SOLUTIONS DELIVERY – RR Donnelley. Evan Shumeyko.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. We know that to have hockey stick growth, we need to start with Customer Success.​. Uberflip is not your typical startup story.

Coaching 0

Coaching Engineering Upselling Marketing 0

LiveChat

AUGUST 3, 2018

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. Do you truly care for the customer and his problem or is he just another number in your balance sheet? Apple sold a million iPhones in just 74 days from launch.

Multichannel 28

Multichannel Airlines CRM Advertising 28