TeamSupport
JUNE 15, 2020
In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington , and I set out to build one. Tell us about the tools and technologies you use for Marketing, Sales, Hiring, and Communications?
TeamSupport
SEPTEMBER 30, 2020
Eric: Organizing everything around individual tickets—as traditional B2C support solutions have offered—doesn’t give a complete picture when the customer is a company rather than an individual. Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
MAY 28, 2015
Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company.
ClearAction
AUGUST 21, 2016
Whether it’s B2C or B2B it makes no difference, the focus is on the customer, and that’s what matters. When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company.
Expert insights. Personalized for you.
64 
Let's personalize your content