Amity

MAY 5, 2016

Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. — Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. — Chris Abraham (@chrisabraham) March 3, 2007.

SaaS 57

SaaS Upselling Customer retention Management 57

Jon Arnold

JANUARY 21, 2019

By nature, cloud is a business of scale, and the upsell opportunities are far greater as the size of end customer gets larger. That’s the downside of the SaaS model, but it sure keeps providers honest since businesses are free to switch any time. It’s easy to understand why the only way to go is up for providers in the hosted UC space.

voip 67

voip Marketing APIs Upselling 67

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web.

CRM 41

CRM Enterprise SaaS Marketing 41