CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community.

Engineering 98

Engineering Technology Self service Chatbots 98

TeamSupport

JANUARY 9, 2024

Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. Facebook introduced Pages for businesses in November 2007, providing a dedicated space for companies to create a presence on the platform.

Customer Support 59

Customer Support Technology CRM Chatbots 59

CSM Magazine

FEBRUARY 7, 2023

Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Change the mindset from self-service OR human-assisted to a more realistic blended one.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Creative Virtual

JANUARY 13, 2022

For years automated self-service tools like chatbots and virtual agents have been criticised as being a cold and impersonal way of supporting customers. As conversational AI technologies have improved and customer preferences have shifted more towards self-service options, some of these critiques have become less relevant.

Virtual Agent 52

Virtual Agent Self service Chatbots Accountability 52

Fonolo

APRIL 17, 2019

In 1999, it implemented the country’s first self-service express check-in kiosks. In 2007, it was the first in North America to introduce mobile check-in with electronic boarding passes. Air Canada has led its home country and continent in these innovations.

Airlines 78

Airlines Transportation Contact Center Self service 78

CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi.

Self service 52

Self service APIs Chatbots Engineering 52

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. In addition to its features and customization options, Comm100 has been praised for its “ability to provide solid, fluid, customer service.” 24/7 customer support : ?

Chatbots 52

Chatbots Enterprise CRM Customer Support 52