Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Bill Dettering. Increasing context.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

JANUARY 27, 2023

magicJack is a cost-effective VoIP provider that launched around 2007 – using this, you can make phone calls via an internet connection instead of phone lines. Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail. What is magicJack?

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

Amity

MAY 15, 2017

Customer Success seems to be the new “it” job in SaaS. This was back before SaaS companies were given that acronym -- they were called ASPs (Application Service Providers) back in the early 2000s. I originally started as an account manager, which was a pretty general role. Did they hit their goals?

Sales 71

Sales Consulting Consulting SaaS 71

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Wabbi Software S.A.,

SaaS 10

SaaS Real estate Construction Transportation 10

Comm100

NOVEMBER 23, 2020

I can see how this might be a powerful tool for individual sales reps or account managers, but not a customer support team.” Great for: Early-stage SaaS startups and small subscription-based businesses in need of a multi-functional email ticketing software. However, users report that Intercom is improving. 4.0 / 5 (Capterra).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52