Remove 2006 Remove Contact Center Remove Management Remove Multi-channel support
article thumbnail

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. He famously said “Management is all about managing in the short term, while developing the plans for the long term.” Why do businesses need call center management?

article thumbnail

Digital Transformation, Healthcare and the Contact Center

Altivon

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. Contact Center Optimization. Leaden presented contact center optimization in three phases—the latest of which began in 2006. The Evidence is There.