Hodusoft

JUNE 7, 2024

Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication. In most cases, businesses should have lower AHT.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Canadian Blood Services introduced Comm100 AI Chatbot with this goal: .

Customer Service 78

Customer Service Chatbots Best practices Surveys 78

JustCall

MARCH 10, 2023

To understand UCaaS better, let’s focus on the “as a service part” of UCaaS solutions. Given below are the main features of UCaaS services. CRM Integration UCaaS solutions integrate contact center software with CRM tools to streamline internal and external communication.

voip 40

voip Enterprise Government Analytics 40