CX Global Media

JULY 8, 2019

Having recently hired and reconstructed hiring process for call center agents, Operations Managers, Operations Directors, and HR Managers, Best Practices in Contact Center Hiring is relevant for everyone in the customer care industry. Harris : Omar has been creating high-performance organizations since 2006. About Omar L.

Contact Center 120

Contact Center Education Coaching B2B 120

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Since founding CustomerServ in 2006, Nick’s vision and commitment to finding the perfect-match BPO vendors has led to over $1.1

Call Center 140

Call Center call center software outsourcing Coaching 140

Customer Interactions

AUGUST 7, 2014

Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. As a coach/mentor/trainer, he enthusiastically shares best practices with trainees and co-workers. His volunteer work not only raised funds and awareness for prostate cancer but also boosted morale in the workplace.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31