2005 Customer Support eBook Personalization 
Beyond Philosophy
FEBRUARY 15, 2024
As part of this exercise, choosing an emotion that drives value for your customers is essential. In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Proactivity also shows customers they can trust you to do what you say you will. Click here.
Netomi
SEPTEMBER 30, 2021
According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. When you consider the idea of having to anticipate the 1,700 ways a person might ask one straightforward question, it’s clear why rules-based bots often provide frustrating and limited user experiences.
Expert insights. Personalized for you.
221 
Let's personalize your content