CX Accelerator

MAY 25, 2022

When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. Before a customer can reach out to get support, there needs to be communication channels in place. Your company will choose which channels to configure for customers to reach out.

Customer Support 316

Customer Support Wait times Self service Best practices 316

Nicereply

DECEMBER 22, 2020

Your customers are typically ordering important items, and which they need to arrive by the same date as millions of other customers. This in itself is a huge logistical feat, and things often go awry.Furthermore, more tickets leads to longer call or email wait-times, with customers becoming more and more frustrated.

Wait times 59

Wait times Consulting Consulting Morale 59

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Average handling times (AHT) increase. Customer service diminishes. “One of the most important aspects of a call center is that phone traffic flows correctly…”. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Comm100

AUGUST 23, 2018

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

aircall

SEPTEMBER 2, 2016

,According to research by Avaya Research global business process and call center outsourcing has been growing at over 10% a year since 2005. With so many companies deciding to outsource their call centers and customer service needs, you may be considering doing the same. Flop: Overseas Customer Service Agents.

outsourcing 48

outsourcing Call Center Customer Service Wait times 48

Netomi

SEPTEMBER 30, 2021

According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. Chatbots provide convenient, immediate and effortless experiences for customers by getting customers the answers they need quickly. What is Conversational AI? travel chatbot.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

Comm100

FEBRUARY 12, 2021

We understand just how difficult customer service and support can be. Customer enquiries soared as panicked customers bombarded teams with questions, many of which had never even been asked before. Versiti , Customer Service Chat Team. And 2020 only made it harder. This is why we launched The Chatties.

Wait times 52

Wait times Customer Service Consulting Consulting 52