ShepHyken

JANUARY 31, 2020

Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Gen Z- born from 2005 to present. The Four Generations of Clients. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981.

Customer Service 278

Customer Service Entertainment Marketing Customer Support 278

ShepHyken

JANUARY 31, 2020

Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Gen Z- born from 2005 to present. The Four Generations of Clients. Matures- born before 1945. Baby Boomers- born between 1946 and 1964. Gen X- born between 1965 and 1981.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

NobelBiz

APRIL 18, 2021

Customer Retention Management software (CRM): We can hardly imagine how a call center would stay relevant without a powerful CRM to store and manage all the client information that the agents are processing day in day out. But some providers definitely come much closer to this ideal than others. Probably not.

Call Center 52

Call Center call center software Contact Center APIs 52

SmartKarrot

NOVEMBER 29, 2022

The book, which was extremely futuristic when it was first written, was refined, and released again in 2005. Reverse the erosion within the key accounts Avoid the surprise of losing out on key clients Boost customer profitability Work together internally to maximize the potential of strategic accounts. Determine your key accounts.

Accountability 19

Accountability Management B2B Sales 19