Guest Post: How Good Customer Service is Defined by 4 Different Generations
ShepHyken
JANUARY 31, 2020
Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Gen Z- born from 2005 to present. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online.
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