Guest Post: How Good Customer Service is Defined by 4 Different Generations
ShepHyken
JANUARY 31, 2020
Score says that 91% of your clients will leave your company for an alternative brand if they experience bad customer service. Gen Z- born from 2005 to present. The key to dealing with the Matures is to up your personalization when providing customer support. The Four Generations of Clients. Matures- born before 1945.
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