2005, Customer centricity, Education and Feedback

Why Too Many Organizations Do Not Take Customer Complaints Seriously

Beyond Philosophy

JUNE 16, 2022

Unfortunately, this feeling of checking a box with customer feedback and then ignoring results is a significant part of the corporate culture. A lack of customer-centricity goes hand-in-hand with monopolies. My second book was Revolutionize Your Customer Experience (Palgrave MacMillan, 2005), about customer-centricity.

Customer centricity

Customer centricity Education Consulting Consulting

Why Customer Experience Is Now Job No. 1 for CEOs

inmoment

MARCH 9, 2020

Without meaningful guidance, a world of abundance can lead to paralysis for customers forced to make their way alone through the thicket. Even worse, our self-service world assumes customers can independently follow instructions and complete tasks — despite huge variations in intellect, education, health and wealth.

Customer Experience

Customer Experience Self service Engineering Telecommunications

Customer Contact Central

Why Too Many Organizations Do Not Take Customer Complaints Seriously

Why Customer Experience Is Now Job No. 1 for CEOs

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