Inbenta

SEPTEMBER 30, 2023

Dindayal brings over 20 years of experience in product and engineering roles within enterprise B2B SaaS organizations, including leading product management teams. About Inbenta Founded in 2005, Inbenta ( www.inbenta.com ) is a global AI platform purpose-built to optimize customer experience.

Banking 52

Banking B2B Enterprise SaaS 52

Fonolo

FEBRUARY 5, 2020

In today’s highly digitized buying environment, top-notch customer service is tied to overall customer experience across multiple touchpoints, particularly in the B2B space. . The report surveyed 8000 B2B and B2C customers and revealed that 75% of them expect companies to use new technologies to create better experiences. .

Customer Service 99

Customer Service B2C B2B Abandon rate 99

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms. Customer Success: Present.

SaaS 10

SaaS Customer centricity CRM Analytics 10