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5 Customer Service Tips That Will Help You Retain More Customers

Fonolo

In today’s highly digitized buying environment, top-notch customer service is tied to overall customer experience across multiple touchpoints, particularly in the B2B space. . Data by consulting firm A.T. Both B2B and B2C consumers expect a fast response when they reach out to a business with questions, concerns, and issues. .

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.