DMG Consulting

SEPTEMBER 6, 2023

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose. RTG solutions also help improve regulatory compliance and script adherence.

Contact Center 48

Contact Center Average Handle Time Analytics Consulting 48

AWS Machine Learning

JANUARY 9, 2023

Create and start OpenSearch using the Quickstart script. script: wget [link] chmod +x search_processing_kendra_quickstart.sh. The quickstart script: Creates an Amazon Kendra Intelligent Ranking Rescore Execution Plan in your AWS account. The script below is used to create an index and load sample documents.

Scripts 79

Scripts APIs Engineering Transportation 79

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NameShouts

AUGUST 16, 2019

Discussed in an article in the New Yorker , recent research suggests that our names can impact our grades in school, profession, who we marry, where we live… the list goes on. For crying out loud: singer and businesswoman Rihanna has been active since 2005, but we only recently started pronouncing her name right!

Scripts 77

Scripts Surveys 77

ProProfs Blog

DECEMBER 23, 2019

Popular & poorly rated articles. The result was phenomenal as Target celebrated its best year in terms of revenue generation since 2005. In terms of delivering customer experience, there could not have been a better script than this. These give you detailed information regarding – . Total number of searches.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Netomi

SEPTEMBER 30, 2021

This article will highlight the key elements of conversational AI, including its history, popular use cases, how it works, and more. According to data from Google Trends , interest in “conversational AI” was practically non-existent from 2005 through 2017. What is Conversational AI? Conversational AI vs Chatbots.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

NobelBiz

APRIL 18, 2021

From pricing, voice quality, and compliance to agent experience, campaign scripting, reporting, and everything in between falls under the jurisdiction of your software and/or telecom provider. This article will pinpoint some of the most important elements you need to consider to make an informed decision.

Call Center 52

Call Center call center software Contact Center APIs 52