2005 Article Customer Support Surveys 
ShepHyken
JANUARY 31, 2020
This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. The Four Generations of Clients. Baby Boomers- born between 1946 and 1964.
ShepHyken
JANUARY 31, 2020
This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. The Four Generations of Clients. Baby Boomers- born between 1946 and 1964.
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ProProfs Blog
DECEMBER 23, 2019
You might have a hard time believing, but the most effective solution is building a customer centric organization. . But what is customer centricity ? Maybe a couple of customer surveys. For decades, companies of all sizes across the globe have been working on their customer centric business strategy.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.
Callminer
AUGUST 1, 2017
For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Her articles are also published on other sites as a guest blogger. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005.
Comm100
FEBRUARY 6, 2018
A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they need so customers don’t have to contact the customer support team. Analyzing customer-submitted article ratings can be especially useful for this.
Comm100
FEBRUARY 13, 2018
Let’s explore the reasons why customer delight doesn’t always ensure customer loyalty, and what strategies you can use instead. The way a company perceives itself and its initiatives are usually worlds apart from the views of their customers. In 2005, Bain & Company surveyed 362 firms.
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