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The Next Act: The AI-Enabled Contact Center

DMG Consulting

In 2005, 13 years ago, I published the book The Real-Time Contact Center. Looking 20 years into the future, DMG anticipates omni-channel, digital servicing environments where all “conversations” will be personalized, 80%+ of service will be proactive, analytics will deliver findings (answers, information, etc.) who interact with them.

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The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

Addepto is one of the top data science and AI consulting companies operating in over 12 countries. In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development.

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Brand Move Roundup – July 7, 2020

C Space

33% of CMOs now cite brand strategy as their most vital strategic capability, surpassing analytics in importance. The company being audited picks up the tab and the cost, which depends on the scope of the audit and how many consultant hours are required, can range from hundreds of thousands of dollars to over a million dollars.

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The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

of YouTube, the world’s most popular digital video platform used by over a billion people across the globe to access information, share video and shape culture. Earlier, he worked as a management consultant for McKinsey & Company. Check out the website for more… Susan Wojcicki is C.E.O.

Finance 40
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Why Customer Experience Is Now Job No. 1 for CEOs

inmoment

Leiter is chairman of Leiter & Company, a strategy consulting and investment firm, and a distinguished strategy fellow at The Conference Board. However, delivering compelling experiences requires that leaders avoid common mistakes, notes this opinion piece by Mark Leiter. Let’s turn to the next topic: business model transformation.