Remove 2005 Remove Analytics Remove APIs Remove Data
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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. All your data is encrypted to be private and secure, and is only used to create recommendations for your users. The time is based on timestamp data in your interactions dataset.

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BI with an IQ - Revisited

Xaqt

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet.

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Call Center Reporting - A New Paradigm

Xaqt

The innovation quagmire in the Call Center Reporting and Analytics space is rooted in three key issues: Vendor's who's contact center suites are an amalgamation of various acquisitions, such as: Cisco, Avaya, Genesys, NICE and Verint have done a poor job of providing integrated data and reporting across their own portfolios.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

In 2005, built a group of companies. The pain points, I think over, particularly, the last 15, 20 years, there was a disparate situation between data and voice channels. And even by 2010, when we had voice and data convergence, the technologies weren’t really appropriate yet. Rod, it was a pleasure having you.