Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. Likewise, nearshore BPO providers became more popular – and costly – as demand spiked due to more companies replacing their domestic call centers with less expensive Latin American providers.

outsourcing 67

outsourcing Government Call Center Telecommunications 67

CCNG

OCTOBER 19, 2022

(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Aspect

APRIL 24, 2018

Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. For contact centers, this is good news, since it broadens the pool of potential agents during a time of growing labor shortages.

Contact Center 82

Contact Center outsourcing Self service Service level 82

Vistio

AUGUST 9, 2021

Rod Jones has over 35 years of experience in the contact center industry and is an internationally recognized thought-leader, industry analyst, strategic adviser and subject matter expert. We had about a 200-seat call center, and we’re definitely pioneers in the BPO space, and that moved over into about 2000.

Contact Center 52

Contact Center Consulting Consulting Call Center 52