Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. Likewise, nearshore BPO providers became more popular – and costly – as demand spiked due to more companies replacing their domestic call centers with less expensive Latin American providers.

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outsourcing Government Call Center Telecommunications 67

CCNG

OCTOBER 19, 2022

(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Acquia, 2019) 78.5%

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Customer Experience Journey mapping Metrics Surveys 195

Outsource Consultants

JULY 19, 2021

Don’t worry, we haven’t forgotten that this is an outsourcing blog. So what do the Olympics have to do with outsource call centers ? The outsource call center industry has its own select group of powerhouses. Some of the best outsource call centers in the world take the Norwegian approach.

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outsourcing Call Center Coaching Advertising 128

Vistio

AUGUST 9, 2021

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.

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Contact Center Consulting Consulting Call Center 52