CSM Magazine
MARCH 24, 2022
Technicians have access to records from FSM and CRM software to glean actionable insights, ensuring that they can provide better service by satisfying the customer’s needs and addressing upcoming problems in one visit. Not only can this technology help business analytics, but FSM can also increase the efficiency of service operators.
Interaction Metrics
JULY 21, 2020
I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. But with Power BI and a host of other inexpensive dashboard and CRM tools on the market, there’s nothing to hold any company back from having a closed-loop customer feedback system. Simple requests were rewarded by silence.
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Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.
CSM Magazine
JANUARY 22, 2020
The platform is built around advanced self-service, routing and management of omnichannel customer interactions with a unified agent desktop for live support and cross-channel visibility for reporting and analytics. Founded in 2004, Denver, CO-based Teliax is a global leader in innovative voice connectivity and communications platforms.
SmartKarrot
FEBRUARY 4, 2022
The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. The products include software for document creation, analytics, and online advertising. Founded in: 2004. They help improve customer relationship management (CRM) by providing smooth communication between both sides.
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