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Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. million in 2003 to approximately $1.7

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CX FORUMS: 2018 Key Note Speakers

Livepro

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Topic: ‘Using Analytics to improve Customer Experience’. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service. Luke Jamieson | Head of Service Centre at First State Super.

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” It can be done using gamification. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team. And I said, “Of course.