DMG Consulting
APRIL 16, 2019
million in 2003 to approximately $1.7 This will reduce dependence on outsourcers, particularly low-end offshore providers. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018.
Livepro
JULY 17, 2018
Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. In 2003 Paul joined CSBA because of his passion for understanding and improving customer service.
Vistio
JUNE 29, 2021
Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.
Expert insights. Personalized for you.
48 
Let's personalize your content