2003 Call Center Contact Center Customer Care 
CX Global Media
JULY 9, 2019
The second step ( the first step ) in the contact center agent journey comes with the on-boarding process. In my experience seeing many contact center operations, I see this area of the agent journey being full of improvement opportunities. Linda Harden President and Publisher, Contact Center Pipeline.
Vcaretec
JUNE 6, 2022
Millennials, categorized as anyone born between 1982-2003, represent the largest consumer market for annual revenue growth. With this young population drifting away from traditional call centers , and gravitating towards computer-based interactions, how does the art of good old fashioned customer service fit in?
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Taylor Reach Group
NOVEMBER 1, 2019
an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. Taylor Reach principals have worked with contact center organizations around the world.
Taylor Reach Group
JUNE 6, 2017
Chat in the Contact Center - an Expert Panel Weighs in – Part 1/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. There is no magic number, it depends on the complexity of the calls or conversations. Demographics.
Taylor Reach Group
JANUARY 21, 2019
has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. While The Taylor Reach Group, Inc.,
Taylor Reach Group
JUNE 20, 2017
Chat in the Contact Center - an Expert Panel Weighs in – Part 3/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Chat is one of many tools in the Contact Center arsenal and we need to understand where it can work best and why. .
Taylor Reach Group
JUNE 13, 2017
Chat in the Contact Center - an Expert Panel Weighs in – Part 2/3. Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Colin: We can’t lose sight of the fact that in most centers, chat is just one of a number of channels.
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