Taylor Reach Group
APRIL 4, 2018
Leveraging a proprietary approach, combined with best practice benchmarking, the Audit process creates a road-map to a future state by assessing all aspects of current Contact Center operations. retained to complete a Contact Center Audit for one of the world’s leading digital data collection companies.
Taylor Reach Group
FEBRUARY 8, 2019
This assessment examines the four “pillars” of contact center operations—people, process, technology, and methodology—to formulate a strategy and develop a roadmap that optimizes the contact center and vastly improves the patient experience. A global Contact Center, Call Center, and Customer Experience consulting firm.
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Taylor Reach Group
NOVEMBER 11, 2019
Taylor Reach’s consultants, each with over 20 years of Contact Center expertise, completed on-site analysis, auditing and stakeholder interviews at each of the client’s call centers. This process identified the centers’ maturity, and allowed for the charting of improvement initiatives to prove the results.
Taylor Reach Group
FEBRUARY 20, 2021
This assessment examines the four “pillars” of contact center operations—people, process, technology, and methodology—to formulate a strategy that optimizes the contact center and vastly improves the customer experience. “We A global Contact Center, Call Center, and Customer Experience consulting firm.
Taylor Reach Group
JUNE 7, 2018
Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers. Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives.
Talkdesk
MAY 11, 2016
In this post, we’ll explore NPS generally and its specific application to call centers. Net Promoter Score (NPS) is a commonly used tool for assessing customer loyalty that was introduced in a 2003 article in the Harvard Business Review. Companies can also benchmark against competitors’ NPS. NPS in the Call Center.
Taylor Reach Group
MAY 3, 2018
The Taylor Reach Strategic Assessment provides the client with a prescriptive approach for analyzing Contact Center operations in order to identify opportunities for improvement. The Strategic Assessment engagement will focus on reducing the Contact Center costs while at the same time increasing Customer Experience.
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